Frequently Asked Questions(FAQs)
All Informations
General Questions
Chose any product in the shop-> Add it to your cart-> Go to checkout and fill all order details-> Confirm your order. Then we will send to your email within 24 Hours the payment details, check your spam folder.
We don`t have minimum order`s amount. You can test our service and products with a small amount ore test order.
Normally the payment by bank transfer ore credit card takes to 3 business days.
After the payment will be successful, your order will be packed and shipped, and after that you`ll receive the tracking number via email.
If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.
Payments
✔Credit Card with Payoneer
✔Bitcoin BTC (You will get 10% discount by using BTC payment)
✔Bank transfer
✔ PayPal
✔Westernunion
After order`s confirmation the message with payment information sent automatically to your email within 24 hours. Don`t forget to check the spam folder as well.
Yes, we do accept sometimes payments via PayPal. But mostly we accept only credit cards, Bitcoin and Bank transfers.
Shipping
Shipping Price is 30€ inclusive Tracking ID.
We provide secure standard shipping 5-14 days inside Europe and 5-21 days other countries outsite the EU.
5-14 days inside Europe and 5-21 days other countries like USA.
We ship inside the Eu with 100% safe delivery rate without Customs problems to:
Germany, Switzerland, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Austria, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Baltic states, Luxembourg, Andorra, Monaco, San Marino.
We are also shipping 100% safe from our warehouse inside the UK to UK and within the USA.
For Finland ore New Zealand we have a 98% safe delivery rate.
Yes, we will send you the tracking number as soon as the order is shipped.
Typically, tracking information is updated when the package is shipped, and the next update is usually when the package arrives in the destination country. Therefore, during the interim period, there may be a lack of updates in the tracking information.
We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.
If your order has been seized ore products are damaged, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free! To resolve this issue, please contact us at email. We are here to help you with your problem.
Reship Guarantee
100% privacy packaging with no reference to the contents of this website ore products.
✔ If you have not received your package and we have not received it back, after 25 business days we will reship your package once for free, at no cost to you.
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free, nor provide a refund. Our orders are sent out with the understanding that the customer agrees to assume any associated risks.
✔ If your order has been seized ore damaged, you must send us the seizure letter picture via email. Once we have verified it, we will reship your order once for free.
Please note that all situations related to reshipping are handled on an individual basis. If you encounter any issues, please contact our support team via email as your first point of contact.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the unavailability of the receiver, we will not reship or refund the order. To ensure successful delivery, please ensure that you provide the correct delivery address, along with your full first name and last name.
Once again, all situations related to reshipping are addressed individually. If you encounter any problems, please reach out to our support team at email.
Do You Have Questions?
If you have any questions, please fell free to get in touch with us.
We will reply to you as soon as possible. Thank you!
Payment Options
International Shipping Methods
Multi-Pharm Steroid-Shop
Worldwide safe Shipping
We are shipping Worldwide. No customs risk. More than 3 warehouses (EU, US, UK).
